Change a pledge's amount, due date or campaign
The donor raised their pledge, or you typed the wrong amount? Change the commitment's details on its page.
Who does this: Office staff3 steps
- 1
Open the commitment
Open it from Giving → Commitments or the person's Commitments tab.
The Details box. - 2
Change the details
In the “Details” box change the Amount, Type, Occasion, Due date, Campaign, Designation, Location, Fundraiser or Note.
Amount, type, occasion and due date. - 3
Save
Click “Save”. The balance is worked out again from the new amount.
Tips
- Lowering the amount below what's been paid makes it fully paid. If they won't pay the rest, a write-off keeps a clearer record.
If something isn't working
There's no Details box.
Fundraiser logins can't change commitments. Ask staff or an admin.
Related guides
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