The account is view-only
A red "View only" bar means your Yahiv subscription isn't active — the trial ended, a payment failed, or the plan was cancelled. Everything can be seen and downloaded, donations still come in, but changes are paused.
- 1
Read the bar
"View only: your Yahiv subscription isn't active, so changes are paused. Donations still come in." Owners and Admins see a link to Plan & billing; others see "Ask your account owner to renew."
- 2
Open Plan & billing
Click the bar or go to Settings → "Plan & billing".
Your plan and status. - 3
Payment failed?
Yahiv tries the card again 3 and 7 days later; after the last try there are 7 days' grace before view-only. Click "Update card" under Card on file — the bill is tried again right away.
- 4
Trial ended or cancelled
Contact Yahiv to set up your plan. Changes work again right away once it's active.
- 5
Need your data meanwhile?
Downloads keep working. Settings → Backups → "Download everything now (Excel)".
All your data in one Excel file.
Tips
- Nothing is deleted while the account is view-only.
- Recurring gifts and online giving keep working.
If something isn't working
"Online plan checkout isn't switched on for this server yet."
Contact Yahiv to activate your plan.
I paid but it's still view-only.
Refresh the page after a minute. If it stays, contact Yahiv support with the receipt.
Still stuck after all these checks?
Press the help button and ask Yahiv, or write to Yahiv support with what you tried and a screenshot. Nobody minds — that's what support is for.