Messages say "logged only" or "Logged (no provider)"

"Logged" means Yahiv wrote the message down but had no email or text service to send it through. Nothing reached the person.

Who does this: Owners & admins5 steps

1
Read the note
After a bulk send: "… logged only — connect an email provider (or Twilio / WhatsApp) in Settings → Email, SMS & WhatsApp to actually send." After resending a receipt: "Logged (no email/SMS provider configured yet)".
The note appears at the top of the send form.
2
Open Email, SMS & WhatsApp
Go to Settings → "Email, SMS & WhatsApp". Under "Email" and "Text messages", the note under the choice says how messages go out — a yellow note means nothing can be sent that way yet.
Yahiv's email, your own Resend account, or your own mail server.
3
Email
Simplest: choose "Use Yahiv's email (recommended)" — nothing to set up. If Yahiv's email isn't switched on yet, choose "Send through my own Resend account" (paste the API key and a "Send from" address on your domain) or "Send through my own mail server" (for Gmail: smtp.gmail.com, port 587, your address and an App Password). Only the boxes for your choice appear. Press "Save". Only the Owner can change these.
The mail-server boxes appear only when you choose it.
4
Texting
Choose "Use Yahiv's texting number (recommended)" — nothing to set up — or "Use my own Twilio account" and fill in your Account SID, Auth token and From number.
Your own Twilio details, only when you choose it.
5
Send again
Logged messages aren't sent later by themselves. Send the receipt or message again once it's connected.

Tips

"Delivered" in Email results also counts logged emails — they aren't real deliveries.
After connecting, send yourself a test receipt first.

"Only the owner can change how email, texts and WhatsApp are sent."

Ask the account Owner to choose and save.

An error like "That doesn't look like a Resend API key" or "The Twilio Account SID starts with AC".

Copy the value again from Resend or the Twilio Console — the message says where it is. Nothing was saved, so fix it and press "Save" again.

Emails now go out, but to spam.

Run Settings → Email delivery check and add the missing records.

Still stuck after all these checks?

Press the help button and ask Yahiv, or write to Yahiv support with what you tried and a screenshot. Nobody minds — that's what support is for.

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