Yahiv says my plan is full
Your plan can include a set number of people and team logins. When you reach it, adding more people or inviting more team members stops — donations from the public always still come in.
- 1
Read the message
For example: "Your plan includes up to 1,500 people and you have 1,498 — adding 300 more would go over. Contact Yahiv to raise it."
- 2
See your usage
Settings → "Plan & billing" shows People and Team members against your plan's limit.
Usage against your plan. - 3
Make room
Removed people don't count. Remove test records or true duplicates (combine them). Remove team members who left (Settings → Team & roles).
Combining duplicates frees up room. - 4
Or ask Yahiv for more room
Your plan is set up to fit your organization. Email support@yahiv.com and Yahiv raises the limit — it applies right away.
Your plan and its limits. - 5
Import again
After making room or raising the limit, run the import again — rows already in aren't added twice.
Tips
- A donor is never turned away because of a plan — online gifts from new people always come in.
If something isn't working
"Your … plan includes … team logins".
Remove someone who left, or ask Yahiv for more logins.
I removed people but it's still full.
The count updates right away. Refresh the billing page and try again.
Still stuck after all these checks?
Press the help button and ask Yahiv, or write to Yahiv support with what you tried and a screenshot. Nobody minds — that's what support is for.