I can't change a gift
A gift can be locked because its month is closed, the change needs a second person's approval, your login can't record or only sees its own results, or it's a card gift whose amount can't be edited.
- 1
"… is closed"
"September 2026 is closed — gifts dated in it can't be added or changed." An admin can reopen it in Settings → "Month closing" with a reason.
Closed months show "· closed". - 2
Card and processor gifts
"The amount and date of a card or processor gift can't be changed — refund it and record it again if it's wrong." You can still change the person, campaign, commitment and notes.
- 3
Waiting for approval
With two-person approval on, a refund, void, cancelled pledge or deleted person waits under "Approvals" until another Owner or Admin approves. Nobody can approve their own request. Requests expire after 7 days.
Waiting for a second person. - 4
Your permissions
"Can view" on Giving can't change gifts. Refunds and voids need "Refund, void & cancel commitments" (and the Refund card is for Admins). Ask an admin.
"Can view & record" is needed to change gifts. - 5
Own results only
A login limited to its own results can only open and change gifts credited to its fundraiser record.
- 6
View-only account
If the red "View only" bar shows, all changes are paused until the subscription is renewed.
Renew the plan to make changes again.
Tips
- Every change to a gift is kept in Settings → Activity log.
- Two-person approval settings are under Settings → Sign-in & security.
If something isn't working
I need to fix a card gift's amount.
Refund it (or the difference) and record the right amount.
My approval request vanished.
Requests nobody decides on within 7 days expire. Ask again.
Still stuck after all these checks?
Press the help button and ask Yahiv, or write to Yahiv support with what you tried and a screenshot. Nobody minds — that's what support is for.