Resend a receipt
A donor lost their receipt or never got it? Send it again by email, text or WhatsApp from the gift's page.
Who does this: Office staff3 steps
- 1
Find the gift
Open the person → “Gifts” tab, and click the receipt number. Or press Ctrl+K and type the receipt number.
Click the receipt number to open the gift. - 2
Choose how to send it
At the top of the gift's page click “Email receipt”, “Text receipt” or “WhatsApp receipt”.
Email, text or WhatsApp. - 3
Check it went
You see “Receipt sent”. The “Receipt sent” line on the gift shows the date and time.
Tips
- Check the email address on the person's page first — a typo is the most common reason a receipt doesn't arrive.
- Ask the donor to look in their spam folder.
If something isn't working
It says “Donor has no email (or opted out)” or “Donor has no cell phone (or opted out)”.
Add the email or cell phone on their page, or send it the other way.
It says “This person hasn't agreed to WhatsApp”.
Tick “OK to WhatsApp” on their page (only if they agreed).
I don't see the send buttons.
Fundraiser logins can't resend receipts. Ask staff.
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