Contact limit: how often people hear from you
Set the most broadcasts and reminders one person can get in a week and a month, so nobody feels chased.
Who does this: Owners & admins5 steps
Before you start
- Owner or Admin.
- 1
Open Collecting & reminders
Settings → "Collecting & reminders" → "Contact limit".
At most this many messages a week and a month. - 2
Type the numbers
"A week" and "A month" — e.g. 2 and 5. Empty = no limit.
Two a week, five a month. - 3
Save
Press "Save".
- 4
What counts
Broadcasts and reminders. Receipts, answers to people who wrote in, and card-update notices don't count.
Reminder plans are limited too. - 5
Sending anyway
Staff can still send with a reason — the reason is kept on record. Otherwise the message shows "Not sent — this person already heard from you as often as allowed".
Tips
- People at their limit get fewer points in Who to call today.
- Donor-app notifications count toward the limit too.
If something isn't working
A reminder plan skipped someone.
They were at the limit. It shows on their timeline as not sent with the reason.
An important message must go out anyway.
Send it yourself and give a reason when asked — it's kept on record.
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