An email went to spam
Inboxes send email to spam when your domain can't prove the email is really from you, when it's sent "from" a free address, or when it looks like a mass mailing.
- 1
Run the Email delivery check
Settings → "Email delivery check" → "Check". Fix every "missing" line — the yellow box says exactly what to add.
SPF, DKIM and DMARC. - 2
Use your own domain
Sending "from" gmail.com, yahoo.com or similar through a service like Resend gets blocked or sent to spam. With "Send through my own Resend account", set "Send from" to an address on your own domain, like office@yourshul.org. (With "Use Yahiv's email", emails come from Yahiv's address with your name, and replies go to your organization's email.)
Use an address on your own domain. - 3
Keep emails simple
Very short emails with one big link, all capitals, or many pictures look like spam. Write like a person.
Designed emails with a clear, simple layout. - 4
Ask donors to save you
Ask regular donors to add your address to their contacts, and to mark your email "Not spam" once.
- 5
Check bounces
Insights → Health shows "Bounced emails and undelivered texts (30 days)". Fix or remove bad addresses.
Bounces in the last 30 days.
Tips
- DNS changes can take an hour — check again later.
- Only one SPF record is allowed on a domain.
If something isn't working
Only Gmail users get it in Promotions.
That's normal for newsletters. Personal-looking plain emails land in the main inbox more often.
Everything is "✓ found" but emails still go to spam.
Change DMARC from p=none to p=quarantine once SPF and DKIM pass, and keep messages personal.
Still stuck after all these checks?
Press the help button and ask Yahiv, or write to Yahiv support with what you tried and a screenshot. Nobody minds — that's what support is for.