"Please reconnect Stripe" — what it means
If your Stripe was connected long ago by pasting a secret key, Yahiv asks you to reconnect it with one click. Nothing is lost — it is the same connection, now done the safer way.
Before you start
- You are the Owner.
- You know the sign-in for the Stripe account that is connected now.
- 1
Find the yellow box
Settings → "Payment processors". Under your Stripe connection a yellow box says "Please reconnect Stripe (one click)."
- 2
Press Reconnect with Stripe
Press "Reconnect with Stripe". Stripe's page opens.
The phone giving line page also tells you when Stripe needs reconnecting. - 3
Sign in to the SAME Stripe account
Sign in to the Stripe account you already use for donations and approve.
- 4
Done
Back in Yahiv you see "Stripe reconnected — phone payments and everything else now work with it". The yellow box is gone. Your default setting, campaigns, rules, history and saved cards all stay.
Tips
- Until you reconnect, callers on the phone giving line who choose an amount get a text with a secure link instead of typing their card on the call.
- Nothing changes for donors — their saved cards and monthly gifts keep working the whole time.
If something isn't working
"That's a different Stripe account from the one you had connected."
Sign out of Stripe and sign in to the account that matches the old key. Saved cards only work in the Stripe account that saved them.
"That Stripe connection is gone — use Connect with Stripe".
The old connection was deleted meanwhile. Use "Connect with Stripe" to make a new one.