Choose when declined recurring gifts are tried again
Set how many days after a decline Yahiv tries the card again. Cards that can't work aren't retried — the donor is asked for a new one right away.
Who does this: Owners & admins4 steps
Before you start
- Owner or Admin.
- 1
Open Collecting & reminders
Settings → "Collecting & reminders".
Contact limit and declined recurring gifts. - 2
Find Declined recurring gifts
The box "Retry after (days)".
Retry days for declined recurring gifts. - 3
Type the days
One number per try, separated by commas, e.g. 3, 5, 7 — tries again 3 days later, then 5, then 7.
One number per try. - 4
Save
Press "Save". You see "Saved".
Tips
- Retrying a few days later often works for "insufficient funds" — many people are paid weekly.
- The donor is emailed a card-update link at most once a week while a gift is declined.
If something isn't working
"Retry days: at least one number of days between 1 and 30 (e.g. 3, 5, 7)".
Type numbers from 1 to 30, separated by commas.
A card wasn't retried at all.
The decline said the card can't work (expired, lost, closed, wrong number). Those go straight to "Needs a new card".
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