A check bounced
Mark the check bounced so it comes off the donor's totals and off any pledge, and the team gets an alert. If it's deposited again and clears, it counts again.
- 1
Open the check
Find the gift: open the person and click the receipt in their Gifts tab, or click it on Giving → Deposits.
The check's deposit status. - 2
Click “Mark bounced”
In the “Deposit” box on the right, click “Mark bounced”. The gift turns to failed with “Check bounced”.
Mark bounced. - 3
What happens
It comes off your totals and off the pledge balance it paid, and an alert goes out (“…'s check for $… bounced — it no longer counts toward their pledge”).
- 4
Follow up with the donor
Log a call on their page and add a follow-up. When they pay again, record a new gift.
Add a follow-up to call them. - 5
If it's re-deposited and clears
Open the same gift and click “Mark cleared”. It counts again.
Mark cleared when it clears.
Tips
- Don't void a bounced check — “Bounced” keeps the history of what happened.
If something isn't working
There's no “Mark bounced” button.
Only checks, cash and vouchers have the Deposit box. A card or ACH that failed shows as declined automatically.
It says the month is closed.
A check in a closed month can't be bounced. An admin can reopen the month under Settings → Month closing.