Get alerts by email
Each person chooses which alerts are also emailed to them. Everything always shows under the bell.
Who does this: Everyone4 steps
- 1
Open My account
Click your name → "My account" → "Email me when…".
Pick the alerts you want by email. - 2
Tick what you want
e.g. "A card, bank or charity-card payment is declined", "A recurring gift fails or stops", "A commitment becomes past due", "A receipt, text or email can't be delivered", "A Zelle payment came in that needs to be matched to a person", "Someone answers a text or WhatsApp message".
One box per kind of alert. - 3
Weekly summary
Owners and Admins can tick "Send me the weekly summary every Sunday".
- 4
Save
Press "Save".
Tips
- Bursts of declines (like card testing) are throttled so you don't get a hundred emails.
- Each person sets this for themselves — it doesn't change anyone else's.
If something isn't working
Alert emails aren't arriving.
Check spam. If nothing comes at all, your account's email may not be connected — ask an admin to check Settings → Email delivery check.
Too many emails.
Untick the kinds you don't need. They still show under the bell.
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